SUPPORT & RESTRICTIONS

MINIMUM TOTAL ORDER QUANTITY

• Minimum order quantity is 10 cases (mix and match)
  • 12 x 1- quart bottles = 1 Case
  • Orders under 10 cases will not be processed

SHIPPING

• Domestic shipping will be calculated at time of check out.
• Shipping confirmation
  • Once product has shipped, an e-mail notification will be sent to the customer with shipping and order confirmation; including shipping information and ETA.
• Anticipated lead time of shipment is 5 days from receipt of order, if in stock.
• Out-of-stock products can take up to 4 weeks.
• 10-25 cases will ship OPS Ground (GFP) but not palletized.
• 26 cases and above will be palletized (assigned carrier).
• LTL (less than truck load) shipping from Jeffersonville, Indiana
  
  Idemitsu Lubricants America Corp.
  701 Port Road
  Jeffersonville, IN 47130
  Tel: (812) 284-3300

INTERNATIONAL SHIPPING

• No International shipping
• The customer will be required to arrange their international shipments:
  • It is the responsibility of the customer to arrange all freight with their US freight forwarder.
  • Shipments FOB Jeffersonville, Indiana plant.  Freight collect from that point.
  • The customer must arrange their carrier to pick up the product at the Indiana plant or provide the US freight forwarders address for the product to ship to.
  • The customer, and/or their freight forwarder, would be responsible for all freight cost from our plant.

PACKAGING

• 10-25 cases will ship as individual cases with no pallet
• 26 cases and above will be palletized
• HS Code: HS 2710.19.3020

WHOLESALE ONLY

• Customers must obtain authorization to log-in to the wholesale ordering portion of the web to place an order.
• Tax exempt certificate or resale license is required to obtain wholesale access.
• Tax exempt certificate is NOT required for international customers or Oregon (tax exempt states).
• Tax exempt customers can request wholesale access via email: gx.ila.marketing@idemitsu.com

ORDER INQUIRIES

• Contact customer service for inquiries on any orders @ (812) 284-3300 or e-mail ila.customerservice@idemitsu.com

RETURN POLICY

In the event that you need to return any products, you will have (15) days to contact ILA for a Return Merchandise Approval Number (RMA #). Returns are only accepted with RMA # from an ILA representative. Product must be unopened, undamaged, in its original package and delivered back to ILA with approved RMA #.

To contact an ILA representative, please e-mail: ila.customerservice@idemitsu.com or call (812) 284-3300

Hours of Operation:

7:00 AM - 4:30 PM EST Monday - Friday

Shipping Policy:

For all shipments in the continental United States, product will be shipped via common carriers (LTL). Products are not currently available outside the USA. If you are interested in products and you are outside the USA, please contact:

Customer Service: e-mail: ila.customerservice@idemitsu.com or call (812) 284-3300

Payment Methods:

Visa and MasterCard Accepted

OTHER QUESTIONS & INQUIRIES

Idemitsu Lubricants America Corporation welcomes your questions, comments and inquiries.

Please feel free to contact us:

Idemitsu Lubricants America Corporation

39500 High Pointe Blvd, Suite 340

Novi, Michigan 48375, U.S.A.

E-mail: gx.ila.marketing@idemitsu.com

Tel: 248-331-5763

Hours of Operation:

7:30 AM - 4:30 PM ET Monday - Friday

WEB SUPPORT

If you're experiencing difficulty with the website order processing, please contact: gx.ila.marketing@idemitsu.com or 248-331-5763.

REGISTER (www.idemitsulubricants.com/register)

• TAX ID number not required if international or Oregon

ABOUT THIS SITE

Though Idemitsu Lubricants America Corporation provides maximum effort to ensure accurate, up-to-date information, Idemitsu Lubricants America Corporation does not warranty this site's accuracy and cannot be held accountable for any use or misuse of the information contained within this site. The information contained within the site is provided without charge as a convenience to visitors and is intended for informational purposes only.